My wife was not able to take a shower for the three days we were there. Basically, there was a total lack of concern for a handicapped individual. This is especially inexcusable for a premium priced hotel.
It was decent. In town on business for the week. Rooms are clean and spacious. Front desk staff was ver helpful. Close to everything. Housekeeping needs some work though. They pick and choose what trash they will remove from the room.
My wife and I recently spent 3 nights at the Residence Inn in North Dartmouth, MA and reserved a handicap accessible room. My wife does not use a wheelchair, but can walk only with difficulty using leg braces. The “handicap room” was sorely lacking, specifically:
Love this place. Very relaxing and comfortable. All the amenities needed.
• The only handicap assistance was 2 horizontal bars on the inside wall of the bathtub. There was no vertical bar on entry which my wife needs for support to get into the tub.
• The tub itself was full height, so climbing over it was a problem. Other hotels typically have a lower height tub or (even better) a walk-in shower.
After the three days we moved to the nearby Fairfield Inn in New Bedford, another Marriott branded property. The stay there was exemplary, with a handicap friendly room that was appropriate. The room itself was very clean, along with a staff that was most pleasant.
Hotel is still in the process of being renovated when I was there but the work I saw completed so far looked great.
• The handicap room was located far down 2 corridors at the furthest location from the lobby, nowhere near the elevator.
• There was no pull down chair to sit on for showering.
The staff was quite unfriendly and unhelpful, never even inquiring about our stay.
The room was also in the worst shape I have seen in any Marriott property – and I have over 500 Marriott stays. The carpeting had numerous stains, as did the bedding. The furniture had stains, holes, and tears. Any Marriott where I have stayed has always replaced carpeting and furnishings before they reach this level of disrepair.
I'm only giving a rating of 3 but I could go 3-1/2. The best thing about this hotel is the staff. Not going to trash the place because it had it's charms and amenities. I'll just say an upgrade is in order for some things.
Be sure that you stay away from this property. There are better choices in the area.
It is clear that the problem is with the management of The Residence Inn in North Dartmouth (this is a franchise), not with Marriott Corporation.
Residence Inn By Marriott New Bedford Dartmouth is a US Lodging based in Dartmouth, Massachusetts. Residence Inn By Marriott New Bedford Dartmouth is located at 181 Faunce Corner Rd, North Dartmouth, MA 02747, USA.
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